Refund policy

Pre-sell order

Once the Pre-sell order (Preorder) is placed, LTcave and customers may accept the nature of pre-sell activities. The estimated release date (on product page) of the presell items are provided by the producer, sometime items will be delay more then 3 months.

Conditions of cash refund on Preorder

We accept cash refund if delay over 12 months or there is any mistake of seller's information. (E.G wrong inventory amount / wrong sku etc.)

No Refund

No refund is available for any situation caused by unsatisfied product / parcel packing condition Furthermore, refunds will not be issued for non-deliverable items that has been sent to the address customers have provided. 

Refund by LT points in Preorder items

We can accept order refunded by LT-points in equivalent amount. LT-points* can used for any purchasing in LTcave.com

**In emergence situation, we can resell your credit to others for helping you get back the cash but there is 10% admin fee of payment tools.