1. Purchasing any 2 items get 2% off in your cart.

2. Any purchasing get extra 2% LT-Point of billed amount

Point can be used to your next order. (1 Point = USD 1)

LT-Fans can get 12% points reward for any ordered items. (LT-Points 1 = USD 1) 

** All membership fees paid to LT-Fans Club are non-refundable. Once a payment is processed, it cannot be refunded. The payment is calculated on a monthly / Yearly basis.

**The membership can be deactivated before next subscription period

Please click here and follow the steps.

We accept different payment methods. Customers can select the "Alternative payment option" in check out page

Steps: here

We will pack all items in box. If there is not in standard, please contact cs@lockertoys.com

More info

1. Change or add new address in the member center first.

2. Inform us by email / Inbox after you have changed your address and the order ID.

We will double check the order record to make sure your address of each order is updated. 
 

VAT/taxes are included in the listed price. However, the customs department may have the right to review the case.

1. When the order includes instock item and preorder item which released date of some items delaying more than 30 days, we will ship all the on hand items first. The extra shipping fee will be paid by LTCave.

or


2. If there are enough coming order to support the extra shipping cost even the items all will be released within 30days. We will consider to split the shipping and rearrange the shipping time table.

We provide free shipping to the local warehouse. Customer may use the warehouse services via our system (input your address). We provide customer services to assist customer to track all the parcels, no worries. However, selected countries may incur shipping charges. For accurate information, please refer to the checkout page.   

All orders will be shipped within 48 hours on working days (Monday to Friday). We will carefully choose the most suitable shipping method for your order, including options for semi-express and express delivery, with an estimated arrival time of approximately 7-12 days.

Most of the tracking information will be displayed on your order. You can use either https://www.17track.net/orhttps://www.track718.us/to track your package.

For Philippines:
https://www.jtexpress.ph/

* If you are unable to locate any tracking information using the provided tracking number, please attempt a subsequent search by selecting WANB or Starwish as the carrier.

For orders that have not received any tracking updates for more than 4 days after being shipped out, we will investigate the issue and prompt the delivery company to provide the necessary updates.

For preorder items, the estimated release date (on product page) is provided by the producer, sometime items will be delay more then 3 months.

Buyer may accept delay caused by producer.

However, we accept cash refund if delay over 12 months. 

Beside above situation all products and services cannot be canceled and refunded as cash if there is no any mistake of seller's information. (E.G wrong inventory amount / wrong sku etc.)

We can accept order refunded by LT-points in equivalent amount. LT-points can used for any product purchasing in LTcave.com

In emergence situation, we can resell your credit to others for helping you get back the cash but there is 10% admin fee.

Products are made with precision. Brute force may lead to a damage or fall of parts. 

Any breakage during play will not be available for after sales services. All cases will be reviewed case by case. Should any items arrive with defects, please retain all packing materials and products for further arrangement.

Points granted by LTcave, aside from those purchased by customers, are considered the property of LTcave. In the event that a customer terminates their account, the ownership of these points remains with LTcave.

Due to promotional activities, prices on our website may fluctuate. If a customer purchases a product and the price changes on the LTcave website within 7 days, they are entitled to request a refund for the price difference.