HELP DESK CORNER
Discount (General Member)
1. Purchasing any 2 items get 2% off in your cart.
2. Any purchasing get extra 2% LT-Point of billed amount
Point can be used to your next order. (1 Point = USD 1)
Discount (LT Fans Club)
LT-Fans can get 12% points reward for any ordered items. (LT-Points 1 = USD 1)Β
** The LT FANS subscription can be canceled at any time, and the payment is calculated on a monthly / Yearly basis.
How to use LT points on your mobile phone?
Please click here and follow the steps.
How to use other payment method ?
We accept different payment methods. Customers can select the "Alternative payment option" in check out page
Steps: here
Standard Packing
We will pack all items in box. If there is not in standard, please contact cs@lockertoys.com
More info
Changing Address for Already-made-order
1. Change or add new address in the member center first.
2. Inform us by email / Inbox after you have changed your address and the order ID.
We will double check the order record to make sure your address of each order is updated.Β
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VAT / Taxes
VAT/taxes are included in the listed price. However, the customs department may have the right to review the case.
SplitΒ Order
1. When the order includes instock item and preorder item which released date of some items delaying more than 30 days, we will ship all the on hand items first. The extra shipping fee will be paid by LTCave.
or
2. If there are enough coming order to support the extra shipping cost even the items all will be released within 30days. We will consider to split the shipping and rearrange the shipping time table.
Shipping
We provide free shipping to the majority of countries. However, select countries may incur shipping charges. For accurate information, please refer to the checkout page.
All orders will be shipped within 48 hours on working days (Monday to Friday). We will carefully choose the most suitable shipping method for your order, including options for semi-express and express delivery, with an estimated arrival time of approximately 7-12 days.
For orders that have not received any tracking updates for more than 4 days after being shipped out, we will investigate the issue and prompt the delivery company to provide the necessary updates.
Most of the tracking information will be displayed on your order. You can use either https://www.17track.net/orhttps://www.track718.us/to track your package.
For Philippines:
https://www.jtexpress.ph/
* If you are unable to locate any tracking information using the provided tracking number, please attempt a subsequent search by selecting WANB as the carrier.
Order Cancel & Refund Policy
For preorder items, the estimated release date (on product page) is provided by the producer, sometime items will be delay more then 3 months.
Buyer may accept delay caused by producer.
However, we accept cash refund if delay over 12 months.Β
Beside above situation all products and services cannot be canceled and refunded as cash if there is no any mistake of seller's information. (E.G wrong inventory amount / wrong sku etc.)
We can accept order refunded by LT-points in equivalent amount. LT-points can used for anyΒ productΒ purchasing in LTcave.com
In emergence situation, we can resell your credit to others for helping you get back the cash but there is 10% admin fee.
After Sales Policy
Products are made with precision. Brute force may lead to a damage or fall of parts.Β
Any breakage during play will not be available for after sales services. All cases will be reviewed case by case. Should any items arrive with defects, please retain all packing materials and products for further arrangement.
Policy on LT-Points Ownership
Points granted by LTcave, aside from those purchased by customers, are considered the property of LTcave. In the event that a customer terminates their account, the ownership of these points remains with LTcave.
7-Day Price Guarantee
Due to promotional activities, prices on our website may fluctuate. If a customer purchases a product and the price changes on the LTcave website within 7 days, they are entitled to request a refund for the price difference.